Microsoft Dynamics 365 CRM 2023 is a powerful customer relationship management (CRM) solution that helps businesses of all sizes to better understand and engage with their customers. The latest release of D365 CRM includes a number of new features and enhancements that make it even more powerful and user-friendly.
Some of the key new features in D365 CRM 2023 include:
- A new AI-powered insights engine that provides users with deeper insights into their customer data.
- A new unified view of customer data that makes it easier to track and manage customer interactions across all channels.
- A new mobile app that allows users to access D365 CRM from anywhere.
- A new reporting and analytics engine that provides users with more powerful insights into their customer data.
These new features and enhancements make D365 CRM 2023 a more powerful and user-friendly CRM solution than ever before. If you are looking for a CRM solution that can help you better understand and engage with your customers, then D365 CRM 2023 is the perfect solution for you.
Here is a more detailed look at some of the new features in D365 CRM 2023:
AI-powered insights engine
The new AI-powered insights engine in D365 CRM 2023 provides users with deeper insights into their customer data. The engine uses machine learning to identify patterns and trends in customer data, and then uses this information to generate insights that can help users to improve their customer interactions.
For example, the insights engine can identify customers who are at risk of churn, and then generate recommendations for how to prevent them from leaving. The engine can also identify customers who are likely to be interested in new products or services, and then generate recommendations for how to cross-sell or upsell to them.
Unified view of customer data
The new unified view of customer data in D365 CRM 2023 makes it easier for users to track and manage customer interactions across all channels. In the past, users had to switch between different applications to view customer data from different channels. This could be time-consuming and frustrating, and it could lead to errors.
The new unified view of customer data in D365 CRM 2023 eliminates this problem by providing users with a single view of all customer data, regardless of where it is stored. This makes it easy for users to track customer interactions across all channels, and it helps them to provide a more consistent and personalized customer experience.
Mobile app
The new mobile app for D365 CRM 2023 allows users to access D365 CRM from anywhere. This is ideal for users who need to access D365 CRM while they are on the go. The mobile app provides users with the same functionality as the desktop version of D365 CRM, so users can stay productive no matter where they are.
Reporting and analytics engine
The new reporting and analytics engine in D365 CRM 2023 provides users with more powerful insights into their customer data. The engine allows users to create custom reports and dashboards, and it also provides users with the ability to run ad hoc queries against their customer data.
The new reporting and analytics engine makes it easy for users to identify trends and patterns in their customer data, and it helps users to make better decisions about how to improve their customer interactions.
These are just a few of the new features in D365 CRM 2023. If you are looking for a CRM solution that can help you better understand and engage with your customers, then D365 CRM 2023 is the perfect solution for you.