A webhook is a lightweight HTTP pattern for connecting Web APIs and services with a publish/subscribe model. Webhook senders notify receivers about events by making requests to receiver endpoints with some information about the events.
Webhooks can be used in Dynamics 365 CRM to integrate with external systems and services. For example, you can use a webhook to send a notification to an external system when a new lead is created in Dynamics 365 CRM or to update a contact record in Dynamics 365 CRM when a customer updates their profile on your website.
To use webhooks in Dynamics 365 CRM, you first need to register a webhook in Dynamics 365 CRM. This involves specifying the URL of the endpoint that you want to receive notifications from Dynamics 365 CRM, and the events that you want to be notified about.
Once you have registered a webhook, you can then configure Dynamics 365 CRM to send notifications to the webhook endpoint whenever the specified events occur. For example, you can configure Dynamics 365 CRM to send a notification to the webhook endpoint whenever a new lead is created, or whenever a contact record is updated.
Here are some examples of how webhooks can be used in Dynamics 365 CRM:
- Send a notification to an external system when a new lead is created in Dynamics 365 CRM.
- Update a contact record in Dynamics 365 CRM when a customer updates their profile on your website.
- Create a new opportunity in Dynamics 365 CRM when a customer signs up for a free trial of your product.
- Update a quote in Dynamics 365 CRM when a customer makes a change to their order.
- Send a notification to a customer support team when a new case is created in Dynamics 365 CRM.
Webhooks can be a powerful tool for integrating Dynamics 365 CRM with external systems and services. By using webhooks, you can automate tasks and processes, and improve the efficiency of your business.